The following information sets out how we may collect, use and, where appropriate, share personal information in relation to business support in accordance with the General Data Protection Regulations (GDPR). It should be read in conjunction with the Council-wide Privacy Notice.
Business Enquiries
Why we collect your information
Hartlepool Borough Council will collect your personal information for the purposes of assisting you or your business to access support from Hartlepool Council and external support organisations.
What information do you collect about me?
We will collect, store and use the following categories of personal information about you:
Your name, business name
Contact details such as address, telephone numbers and e-mail addresses.
Details of your personal and business financial information.
Details of HMRC registrations
Details of Companies House registrations
Details of your accountant, bank and financial advisor
Will you collect more sensitive personal information about me?
We do not collect information categorised as sensitive for the purposes of providing business advice and assistance.
How will you collect personal information about me?
We collect personal information by letter, email, telephone, online and through face to face contact with you or, on occasion, an agreed representative appointed by you.
How will the Council use the information it collects about me?
Most commonly, we will use your personal information in the following circumstances:
The data subject has given consent to the processing of his or her personal data for one or more specific purposes.
In what situations will you use my personal data?
Reason for Processing
We will use your personal data to
Assess eligibility for business advice and support
Basis
To enable a decision to be made for providing support
What if I don’t want to provide the Council with my personal information?
Unfortunately if you do not provide the information as described above we will be unable to assist you with providing or accessing business support and advice.
Will you share my personal information with third parties?
It may be necessary to share your information with other third party organisations in order to determine eligibility for business support and advice.
Which third parties process my personal information?
The following third party organisations may process information about you:
• Northgate Public Services – The Council’s IT provider Northgate may have to access the system on occasions where there is a fault.
• Government funded organisations that provide business support and advice.
• Private organisations that provide business support and advice.
How long will you keep my data?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention policy which is available from www.hartlepool.gov.uk/retention-schedules.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
have inaccurate or incomplete date we hold on you corrected
request the erasure of personal data we hold
object to processing
request the restriction of processing of your personal data
request the transfer of your personal data
Request access to your personal information
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection Officer in writing.
For further information on your rights please visit: www.hartlepool.gov.uk/GDPR.
Business Grants and Tenants Licence
Why we collect your information
Hartlepool Borough Council will collect your personal information for the purposes of assessing an application for business grant funding or licence for tenancy at Hartlepool Enterprise Centre and the BIS.
What information do you collect about me?
We will collect, store and use the following categories of personal information about you:
Your name, business name
Contact details such as address, telephone numbers and e-mail addresses.
Details of your application.
Details of personal qualifications and certificates
Details of your personal and business financial information.
Details of personal and business bank statements
Details of HMRC registrations
Details of Companies House registrations
Details of your accountant, bank and financial advisor
Details of any business related insurances
Payment details (for payment of grant via BACS).
Will you collect more sensitive personal information about me?
We do not collect information categorised as sensitive for the purposes of processing your business grant application.
How will you collect personal information about me?
We collect personal information by letter, email, telephone, online and through face to face contact with you or, on occasion, an agreed representative appointed by you.
How will the Council use the information it collects about me?
Most commonly, we will use your personal information in the following circumstances:
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
In what situations will you use my personal data?
We will use your personal data for:
Assessing details against the business grant criteria
Confirming the details you have provided are accurate
Contract
To enable a decision to be made for grant funding or tenant licence.
What if I don’t want to provide the Council with my personal information?
Unfortunately if you do not provide the information as described above we will be unable to process your business grant application.
Will you share my personal information with third parties?
It may be necessary to share your information with other third party organisations in order to assess your application. These may include:
Other organisations that you have stated that funding assistance has been received from.
Referees you have stated in your tenant licence application
Which third parties process my personal information?
The following third party organisations may process information about you:
Northgate Public Services – The Council’s IT provider Northgate may have to access the system on occasions where there is a fault.
How long will you keep my data?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention policy which is available from www.hartlepool.gov.uk/retention-schedules.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
have inaccurate or incomplete date we hold on you corrected
request the erasure of personal data we hold
object to processing
request the restriction of processing of your personal data
request the transfer of your personal data
Request access to your personal information
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection Officer in writing.
For further information on your rights please visit: www.hartlepool.gov.uk/GDPR.
(1) Introduction
For the purposes of General Data Protection Regulations (GDPR), the 'Data Controller' for this website is Hartlepool Borough Council. The privacy and security of our customers is important to us. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy.
(2) The information we collect and how we use it
In order to purchase products or services from us, we may need to know your name, address, e-mail address and various other details. We gather this information to allow us to contact you efficiently and deal with your requirements. The relevant information is then used by us, and our agents to communicate with you regarding our products and services or as otherwise required.
From time to time we may provide the information that you have provided in e-mailing to us (or in purchasing products or services through the website) to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide.
We may also wish to provide you with information about special features of our website or any other services or products from Hartlepool Borough Council and our associated companies that we think may be of interest to you. If you would rather not receive this information, please send an e-mail with the words: 'REMOVE ME FROM YOUR MAILING LIST', in the subject box to: info@investinhartlepool.com
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail with the words: 'REMOVE ME FROM YOUR MAILING LIST', in the subject box to: info@investinhartlepool.com
We would like to provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail with the words: 'REMOVE ME FROM YOUR MAILING LIST', in the subject box to: info@investinhartlepool.com
Aside from the matters laid out above, your personal data will not be disclosed to any third party save with your consent.
(3) Our use of information gathering technologies
Hartlepool Borough Council employ information gathering technologies for the purposes of collecting information and statistics about the users of this site, but such information will not be used to identify any individual. The purpose of gathering such information is to assist us to analyse the use of the website and revise it for the benefit of our customers by making your visit to the site more efficient and to improve and increase the content found to be most popular.
(4) How we protect your information
The internet is not a secure medium. We have put in place various security measures but you are advised to treat the internet as an insecure medium in all your communications with us.
(Any of your payment information will not be retained by us and will not be disclosed to anyone under any circumstances.)
(5) Sale of business
If Hartlepool Borough Council is integrated into any other company or organisation your details may be disclosed to our advisers and any prospective operators and their advisers and will be passed on to the new operators of Hartlepool Borough Council.
(6) Updating your details
If any of the information that you have provided to Hartlepool Borough Council changes, for example if you change your address, please let us know the correct details by sending an e-mail with the subject: 'UPDATE MY INFO', to: info@investinhartlepool.com.
(7) Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should you make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the internet's infrastructure the information you provide may be temporarily transferred to and stored in countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy whilst in transmission.
If you require any further information, please contact us at info@investinhartlepool.com